Her name is well deserved, as she’s the daughter of Insanity and Fear.
Macu spends his time looking for kind and giving people who he rewards in some small way. He does this by disguising himself as a needy person, maybe an injured traveler on the road, or a beggar in a town. The first person that responds kindly to him will receive some assistance in the endeavors, they will find out about the assistance when Macu has finished helping them. If a party member is simply indifferent to Macu then Macu will give the party another chance, in a different situation, if the party is still indifferent then he will leave them alone without interfering with them anymore. If the party is cruel or evil in anyway to Macu then he will punish them is some suitable way that matches their evilness. He will even show himself to them so that they will recognize him and the fact that they were evil/cruel to him.
The accepted mode of getting otherwise unobtainable information is to go visit the cranky old hermit living in the mountains. It's just the sensible thing to do. So, naturally, everyone takes their monthly excursion to the hermit's hovel to consult him on everything, from lock-jaw to lovesickness, necromancers to nasal viruses.
Now, if everyone's always visiting the poor old hermit, there's going to be an enormous queue... "Wellcome to the Hermitt's Hovele, Please Take Ye a Number and Have Ye a Seate" reads the sign outside the packed dwelling.
Imagine the poor hermit, having retreated into the mountains to escape this precise situation...